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Voter Information ----Kd;hxxi;owv 61 Researchers go to the library or use its resources and services for many different purposes: to search and browse journals, to consult information specialists, to find a space for study away from the immediate demands of the day job. Many researchers still depend on the physical library to access critical research materials. And many of those who do not use the physical library regularly nevertheless see it as a symbol at the intellectual heart of the university, and an expression of what the university is about. There is a risk, however, that this intrinsic value may not be recognised by future generations of researchers whose primary experience is of an online digital networked world. As these researchers become decision makers in institutions, arguing the case for libraries may become harder, and evidence as to the value of libraries will be more rigorously tested. In building the evidence as to the contribution the library makes to research, it will be important to stress that the whole is greater than the sum of the parts; that libraries must be judged beyond the immediate needs and demands that they serve, in terms of their value as a whole; and that the value of the library is inextricably linked to the values of the university. The intangible value of the library A PVC Research said that "the library is a statement about the value of research. It is important that the library is richly endowed and a welcoming space". She also said that the library is "a major part of the enterprise in producing an environment for research and it is critical that it is well provided for". The librarians there feel that the library is "a cherished part of the institution". Russell Group institution The library as 'glueware' At a highly distributed university, researchers said that they feel the library helps them "identify themselves with the institution" and should be given more prominence to fill what they perceived to be a "gap at the centre of the university". Russell Group institution Review of evidence Stakeholders at four of the nine institutions commented on the library's contribution to a 'scholarly ethos'. The majority of the evidence came from PVCs Research. Library behaviour or characteristc End benefits Legacy perception of library as home of knowledge Manifestation of scholarship More motivated researchers Scholarly ethos within institution 62 Introduction This section reviews findings from previous work alongside the evidence gathered for this project, and considers the extent to which we have been able to meet the objectives and answer the questions posed at the beginning of the study. Previous studies and statistics Many studies have investigated the value of libraries, but few have investigated the value of academic libraries to research. The statistics and previous studies referenced in this project are highlighted below. We have drawn on the annual statistics for academic libraries compiled by LISU on behalf of SCONUL, as well as LISU's analysis of longer-term trends. We have noted in addition a report by the RIN and SCONUL which examines trends in library finances in more detail. We have also drawn on HESA statistics on research, including academic staff costs, research grants and contracts income and the number of PhDs awarded. An overview of key trends over the last ten years is provided in Section 2. We have also noted the findings of an RIN report on researchers' use of academic libraries and their services, which presents an account of the current position and of likely trends for the future. The current study confirms the report's conclusion that researchers believe that their institutions' libraries are doing an effective job in providing the information they need. Our findings also align with the report's recommendation that it is "time to consider the future roles and responsibilities of all those involved 14. Review of evidence Review of evidence 17. See http://www.lboro.ac.uk/departments/ls/lisu [accessed on 14 September 2010]. 18. See for example, SCONUL library statistics: trends 1998-99 to 2008-09 , White and Creaser, August 2010. 19. Trends in the finances of UK higher education libraries: 1999-2009 , RIN, September 2010. 20. See www.hesa.ac.uk [accessed on 14 September 2010]. 21. Researchers' Use of Academic Libraries and their Services , RIN and CURL, April 2007. 17 18 19 20 21 The value of libraries for research and researchers 63 in the research cycle – researchers, research institutions and national bodies, as well as libraries – in meeting the challenges that are coming". The value of a strategic and integrated approach to research support is one of the key themes emerging from the current project. From the US, we have also noted a recent report commissioned by the Association of College and Research Libraries (ACRL) to investigate the value of libraries and their contribution to institutional missions and goals, and to "respond to the demands and positions of academic librarians as contributors to campus conversations on accountability and impact". The report provides a comprehensive review of the relevant literature, with a natural focus on the US. It also sets out a 'research agenda' focusing on libraries' impact on institutional missions. It identifies two key questions on research impact: How does the library contribute to faculty research • productivity? How does the library contribute to faculty grants? • The 'research agenda' for these questions covers: surrogates for library impact ( • eg research outputs such as number of publications, number of patents); data sources ( • eg CV analysis, institutional faculty records, publication citation analysis); potential correlations ( • eg with institutional mission or outcomes). The report also provides some steps to help librarians accelerate their efforts to demonstrate value by "embracing an outcomes approach that reveals the impact of libraries on users". In Australia, the Go8 University Librarians conducted a cost-benefit study in 2009 to assess the value of the information resources provided by libraries to their research communities. It used contingent valuation methodology, a survey-based technique, to assess researchers' willingness to pay for content and services in a series of hypothetical scenarios. Return on Investment We have noted in Section 10 two major studies based in the US that seek to calculate return on investment as a means of quantifying the value of the library. The focus to date in these studies has been on linking the use of library resources to successful grant proposals. The work is now being extended to cover the value of all key library and services. Correlation analyses We have also considered (see Section 4) two studies which examine the relationship between content provision and research outcomes. Both of them contain more detailed analyses of the relationships between specific aspects of content provision and of research outcomes than was possible in this study. Neither of them, however, is able to establish conclusive causal relationships between library income, or journal spending and use, and research outcomes. Both conclude that more detailed studies are required of library activities in different institutions and groups of institutions before any such relationships can be established. Project objectives and evidence The objectives of this study are set out in Section 1. Overall, we provide evidence in this report to demonstrate the contributions libraries make to institutional performance: we have identified the key characteristics of library • service provision across a range of institutions and departments (Section 2). we have provided a review of changes to the libraries • and research environment over the past decade (Section 2). we have developed an overall map of the value that • libraries bring to researchers and to research (Section 3), identifying library characteristics and behaviours, their benefits and and their relationships to research outcomes. We provide qualitative evidence in Sections 4–13 to support the steps in the chains of logic in the map. We have presented ten 'stories' of how libraries • provide value to researchers and research. We provide evidence from a wide range of stakeholders across nine institutions to support and illustrate these stories. We have highlighted good practice in library services, • characteristics and behaviours, those that are 22. The Value of Academic Libraries: a Comprehensive Research Review and Report , ACRL, September 2010. 23. See www.go8.edu.au/go8-members/go8-committees/62-go8-librarians, accessed on 1 November 2010. 24. University investment in the library: What's the return? A case study at the University of Illinois at Urbana-Champaign , Luther, 2008. University Investment in the Library, Phase II: An International Study of the Library's Value to the Grants Process , Tenopir, 2010. 25. Value, outcomes and Return on Investment of Academic Libraries. See www.arl.org/stats/statsevents/return-on-investment-roi-lib-value-workshop.shtml [accessed on 13 September 2010]. 26. Is there a correlation between investment in an academic library and a higher education institution's ratings in the Research Assessment Exercise?, Oppenheim and Stuart, 2004. E-journals: their use, value and impact, RIN, 2009. 22 23 24 25 26 64 supporting change and are valued by researchers and institutional stakeholders. The limitations of the available data, however, mean that our statistical analyses of correlations and trends have been of limited utility. The SCONUL statistics were not designed for work of this kind, and they do not identify or distinguish between the library services and provision aimed at researchers on the one hand, and at students on the other; or between what is focused on meeting the needs of different departments or cost centres within a university. Moreover, the statistics do not cover all aspects of library services; there are gaps in the figures for a significant number of institutions; and we have been told that different institutions and individuals adopt different definitions and interpretations in compiling the returns on which the statistics are based, so that there is some lack of confidence in cross-institutional comparisons. Since only a minority of UK academic libraries have adopted the LibQual survey service, and then only intermittently, we have been unable to use LibQual statistics as an indication of researcher satisfaction and as a means of supplementing the SCONUL statistics. For all these reasons, we cannot provide statistical correlations to underpin the steps in the chains of logic in the value maps, or to identify key changes in library provision or research success, and any relationships between them over the past decade. This report is therefore based essentially on a large weight of qualitative evidence, gathered from interviews and focus groups with a range of stakeholders across nine institutions, and carefully analysed and cross checked. Such evidence is based on individual perceptions and experiences, but we believe that the evidence we set out on the value of libraries is robust and unequivocal. A key issue we encountered in collecting evidence from researchers and senior managers was the visibility of the library and its services. As with any service that works well it is easy for the library's continued existence and performance to be taken for granted: researchers focused heavily on access to research • content; senior managers were strongly positive about the • value of the library as a whole, but frequently were unable to discern why, in terms of particular services or characteristics, they felt so. There are thus challenges for libraries in expressing what they do and how their roles are evolving. These challenges are exacerbated because the focus when libraries report on their performance tends to be on support for students; reporting on support for research is often limited to the adequacy and use of the content budget. Much of what the library does is therefore hidden. At the same time, the handling and use of information have become more complex and important aspects of the research process. Hence as libraries develop new roles in supporting research, and as budgets become more constrained, it is important that the governance, monitoring and assessment of libraries and of research become more closely integrated. Closer links between researchers and libraries would bring benefits to both, and to the institution as a whole. Summary: the need for an evidence base Libraries are changing and the value they provide will change too. This project has provided a snapshot of libraries based on current evidence, as the sector begins a period of turbulent change. The need to demonstrate value will endure should not be underestimated. Arguing the case for libraries may get harder as the traditional role of libraries in providing access to content – the role most frequently mentioned and valued by researchers and senior managers – continues to become less visible. We frequently spoke to senior researchers and managers whose experience of research began before the digital revolution, and who tend to see the value of libraries residing in their traditional role as content providers. Such perceptions may come under increasing scrutiny as budget pressures mount, and as current senior managers are replaced by those whose experience is of a different world, with a different set of assumptions. A big challenge for libraries, therefore, is to communicate to both researchers and senior managers how they are changing, and the opportunities for the future. Should traditional perceptions persist, there is the danger that the development of new roles and services will be put at risk. Further work to build the evidence base is therefore critical. But in so doing, it is important to stress that libraries must be judged beyond the immediate needs they serve; and that the value of any library is inextricably linked to the values of the university. 27 27. All information gathered was collated in a database-driven mindmap, and tagged according to institution and stakeholder. The information was then reviewed in order to analyse the nature of value that libraries were said to bring to researchers, and then tagged accordingly with a further identifier. This then provided an evidence base for each area of value. We hope that this report provides a framework for demonstrating the contribution libraries can and do make currently to the performance of researchers, research teams and institutions. But further work for the future will require better statistical evidence on library characteristics and activities. That in turn will require working with SCONUL and its members, or finding other ways to gather statistics on how libraries support research, including, for example, training in information skills, support for individual research projects, and the development of institutional repositories. If possible, the statistics should provide breakdowns of the provision focused on the needs of specific departments or cost centres. Gathering data of this kind need not be formalised to the same extent as the collection of the returns to SCONUL and HESA. Periodic lightweight surveys may suffice, in order to gather evidence to test particular hypotheses or investigate specific areas of provision. The value of libraries to researchers This report, along with the related annexes, is available to download at www.rin.ac.uk/value-of-libraries or further hard copies can be ordered via contact@rin.ac.uk About the Research Information Network About Research Libraries UK RLUK's vision is that the UK should have the best research library support in the world. Our mission is to work with our members and with our partners, nationally and internationally, to shape and to realise the vision of the modern research library. Our values: We collaborate to achieve more, faster, than we could individually • We listen to our members and represent their views • We maximise our influence and provide value for money for our members • We work with the research community to promote excellence in support of current research and anticipate future • needs We share good practice and build the capacity of our staff to promote change • We value the richness of our collections and work to ensure that researchers can exploit them to the full • We are proud of our past and confident of our future • We will provide leadership in all areas where our contribution can gain most value for the community • Our publications are available on our website at www.rluk.ac.uk The Research Information Network has been established by the higher education funding councils, the research councils, and the national libraries in the UK. We investigate how efficient and effective the information services provided for the UK research community are, how they are changing, and how they might be improved for the future. We help to en- sure that researchers in the UK benefit from world-leading information services, so that they can sustain their position as among the most successful and productive researchers in the world. We provide policy, guidance and support, focusing on the current environment in information research and looking at fu- ture trends. Our work focuses on five key themes: search and discovery, access and use of information services, scholarly communications, digital content and e-research, collaborative collection management and storage. As an independent voice, we can create debates that lead to real change. We use our reports and other publications, events and workshops, blogs, networks and the media to communicate our ideas. All our publications are available on our website at www.rin.ac.uk Research Information Network 96 Euston Road London NW1 2DB UK Telephone +44 (0)20 7412 7946 Fax +44 (0)20 7412 7339 Email contact@rin.ac.uk https://www.rluk.ac.uk/wp-content/uploads/2014/02/Value-of-Libraries-report
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