Dear Customer,
Thank you for placing your order with Reece.
We will make every endeavor to have your goods available by your nominated date,
and will contact you as soon as we can to organise delivery or pick up.
We want you to have a great experience when dealing with us and ask that you take
a few minutes to read the following.
1. At the time you place your order we need to take a minimum 20% deposit.
For custom made goods and orders under $100, full payment is required.
2. Any goods that are custom made or custom cut are non-returnable,
as our suppliers will not take them back. So, please choose carefully.
3. When your order is ready, we will contact you to organise pick-up, or if required,
delivery.
4. A delivery fee will need to be charged for each and every delivery.
A standard delivery fee covers a single person to ground floor only.
If you have additional requirements please let us know so that we can make
suitable arrangements.
5. When requesting a delivery, please give us at least 24 hours' notice so that we can
schedule your delivery and have your goods onsite when you need them.
6. Full payment for goods is required, prior to the delivery occurring.
7. We have a number of payment methods available.
You can choose from Cash, Eftpos, Mastercard & Visa.
8. Once an order has been placed and we have received the goods, a manufacturer's
handling charge may be applicable if changes are made to the order. So, please
choose carefully.
9. We will happily consider taking back goods that are not required and giving you a
refund.
Please note, that goods being returned will need to be in a saleable condition,
packed in The original packaging,
10. Storage fees may be incurred for goods not delivered within 30 days of the date
you have nominated for delivery or the date of availability, whichever is later.
If at any time you wish to discuss this order or have any queries,
please do not hesitate to contact the sales person listed on your Customer Order.

P.S These charges are excluding cess and service tax. The revised charges does not apply for insignia customers
Dear Valued Customer,
We would like to take this opportunity to thank you for your continued support and the confidence that you have
placed in RBL Bank. It has been a pleasure to serve you as our valued customer, and we continue look forward to
doing business with you in the future.
Keeping our customer needs and requirements in mind, and to ensure protection of your financial interest we always
strive to provide services at an extremely competitive charge and in adherence to all regulatory guidelines. In view of
the same we request you to note the following changes to our account(s) charges structure.
(a) Charges for non-maintenance of required average monthly balance (Savings account only)
Reserve Bank of India vide their circular dated November 20, 2014 on "Levy of Penal charges levied on nonmaintenance
of minimum balance in savings bank account", have guided banks to change their service charge
structure to ensure compliance to the regulatory guidelines.
In view of the above, please note our revised 'Schedule of Charges' for non-maintenance of required average
monthly balance effective April 01,2015.
(b) ECS / Cheque issued and returned charges (All transaction account )
Please note the revised charges for ECS & Cheque issued and returned. This change was done as a result of
competitive benchmarking carried out by the Bank on the relevant services and charges thereof.
For any further details on our service charges and fees, please visit our website www.rblbank.com
Thanking for your continued patronage and assuring you of our best services at all times.
Yours sincerely,
Surinder Chawla
Head Branch Banking