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How to diagnose and fix DVR Hard Drive errors G3TUP It is not uncommon to have a hard drive error on your Security DVR or Network Video Recorder (NVR). Hard drives have spinning discs (or platters) inside which are constantly rotating at 5400rpm or 7200rpm. Taking in to consideration how fast they are moving, and that there is a small needle reading data from the drive platters, sort of like an old record player, it is possible to have a hiccup in the incredibly delicate process happening inside of your DVR's hard drive. Errors can occur on a new drive or one that has been functioning well for over 2 years. It is not possible to predict drive life, or prevent an incidence from occurring. And an error occurring once on a particular brand and model of hard drive does not mean that manufacturer or model is bad. You simply don't know when it will happen. But when errors do happen, or the drive fails and drops out on the DVR you will get a error notice on your DVR stating there has been a hard drive failure. There are mainly 2 types of failure: https://www.instagram.com/p/BpHf3ALH_Bt/?taken-by=leomessi Bad sectors have developed on the drive and they are causing read/write errors, which essentially make the drive "stuck" when it reaches a certain point or capacity. These bad sectors can be physical which will warrant replacement of the drive, or read write errors which can be corrected with a simple drive format from with the DVR user menu. Complete failure where the drive is no longer recognizable to your DVR, unrecognizable to a PC as well, and warrants replacement If you suspect your DVR hard drive to have an issue, or receive an alert stating drive failure, please watch the following video that explains in detail how to check the status of your hard drive, and diagnose whether the drive is good or bad. If there is an error, the video will also show how to format your drive. When a problem occurs while watching Xfinity On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused. Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 customer, you can use the search bar above to look up the specific error code you received. In addition, if you are signed in to My Account, you can use the TV Support Tool to troubleshoot and refresh your Xfinity TV service in just a few steps. Most Common Xfinity On Demand Error Codes Error Code Error Message CL-13 CL-0x000d CL-0x0011 CMOD-4 CMOD-8 CMOD-54001 CMOD-54002 CMOD-0x0004 CMOD-0x0008 CMOD-0xD2F1 CMOD-0xD2F2 ERR-6 SRM-20 SRM-24 SRM-0017 SRM-8012 SRM-8017 SRM-9001 SRM-0x0020 SRM-0x000c SRM-0x8012 SRM-0x9001 We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or try a different one. For more information and further assistance, please visit xfinity.com/help. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us. Error Code Error Message CMOD-0x0007 ERR-7 SRM-8 SRM-65532 SRM-0x0008 SRM0xfffc VM-255 VM-0x00ff We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us. Error Code Error Message ERR-36895 ERR-36896 SRM-0x901F SRM-0x9020 A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****) Please contact us to add this package to your Comcast subscription. Error Code Error Message CL-7 CL-0x0007 ERR-0 We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us. Error Code Error Message CL-14 CL-0x000e SRM-8001 SRM-0x8001 We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****) Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us. 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