Dear Patient and Family Members: Welcome to Florida E.N.T. and Allergy, a Division of Select Physicians Alliance. We would like to take this opportunity to welcome you to our practice. This letter contains answers to some of the most commonly asked questions by patients entering our practice. We hope you find this information useful. Our office hours are Monday through Friday from 8:30 am to 5:15 pm. Our office telephone number for Hillsborough: (813) 879-8045 and for Pinellas: (727) 341-0551. In the event of an emergency outside of our normal business hours, please contact the office and the call service will contact the doctor on call for you. We understand that in today’s busy world occasionally situations come up that are beyond your control. In those instances, we request you extend us the courtesy of a 24-hour notice. This courtesy allows us to continue to operate efficiently and use the time that was reserved for you to help other patients in need. It is our policy that you call our office at least 24-hour prior to your appointment time. If you fail to contact our office in advance three times over the course of one year, you will be discharged from the practice. Patients should complete, sign and bring the following items to your first appointment: o Plan to arrive 20 minutes prior to your appointment time to finalize paperwork. o Bring healthcare insurance ID cards and picture ID. o Bring authorizations or referrals as required by your insurance carrier. o Complete and sign the Patient information, Notice of Privacy Practices, Medical History/Medication List, Policies and Guidelines, Prescription Consent Form. o Complete the name, phone number, and address of your preferred pharmacy on the form. o Have your referring physician office fax pertinent medical records, diagnostic and lab testing, or bring them with you. o Bring a CD or Film of your most recent MRI and/or CT if applicable. On subsequent visits, our front office staff will review your demographic and insurance information with you to ensure we maintain your correct information on file. This allows us to submit claims to your insurance carrier in a timely manner. We are contracted with several insurance carriers for the benefit of our patients. You will want to check your benefits booklet or with the benefits department of your employer to verify if our physicians are listed as providers within your network. As part of our contract with the insurance companies, we are legally required to collect any co-pays or deductibles from you at the time of service. We ask that you be prepared to pay your copay at the time of check-in prior to being seen by our providers. We accept cash, check, American Express, Discover, MasterCard, Visa, and CareCredit.