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Dear New Patient,We have enclosed your new patient paperwork with this letter. Please complete theforms in their entirety. Please bring the paperwork with you to your appointment on@ .On the day of your appointment, please bring with you:• Your insurance cards for both medical and dental.• Photo identification (preferably driver’s license).• A list of all prescription medicines and over the counter medicines you aretaking.Due to limited waiting room space, please arrive no earlier than 15 minutes before yourappointment. Please understand that we are a surgery office and try to run on time butemergencies do happen.Thank you for choosing Ryan Green MD, DDS as your Oral Surgeon, and we look forward tomeeting you. If you have any questions prior to your appointment, call us at (325) 232-8939.Thank you.PATIENT REGISTRATIONNAME______________________________________________________________________DATE____________________________DOB______________________ AGE__________________ SEX (male) (female) MARITAL STATUS (M) (S) (D)SS#__________________________________________ E-MAIL ADDRESS________________________________________________ADDRESS____________________________________________________________________________________________________Street City State Zip CodePHONE NO. ( )_________________ ( )_________________ ( )__________________ ( ) _____________________Home Work Cell OtherEMPLOYER__________________________________________________________________________________________________Name Address Phone no.PARENT/LEGAL GUARDIAN (if minor):_________________________________________PHONE:______________________________WHOM MAY WE THANK FOR REFERRING YOU? (dentist, physician, friend, etc.) ____________________________________________CONTACT PERSON NOT LIVING WITH YOU__________________________________________________________________________Name Phone no.WOULD YOU LIKE FOR US TO BILL YOUR INSURANCE? ���YES ��� NOPRIMARY DENTAL INSURANCE PRIMARY MEDICAL INSURANCEINS. CO.__________________________________________ INS. CO.___________________________________________ADDRESS_________________________________________ ADDRESS___________________________________________________________________________________________ _________________________________________________PHONE NO._______________________________________ PHONE NO.________________________________________GROUP #_________________________________________ GROUP # __________________________________________INSURED’S NAME__________________________________ INSURED’S NAME___________________________________RELATION__________________SS#____________________ RELATION_____________SS#_________________________INSURED’S EMPLOYER_______________________________ INSURED’S EMPLOYER_______________________________INSURED’S DATE OF BIRTH____________________________ INSURED’S DATE OF BIRTH____________________________PERSON RESPONSIBLE FOR THIS ACCOUNT______________________________________________________________________ADDRESS________________________________________________________________ PHONE NO._______________________RESPONSIBLE PARTY’S SS#_________________________ DOB______________________ DL#______________________I HEREBY AUTHORIZE DR. RYAN GREEN TO PERFORM THE SERVICES THAT ARE NECESSARY IN HIS JUDGEMENT AND ANYADDED PROCEDURE WHICH HE MAY DEEM NECESSARY FOR THE ABOVE PATIENT.____________________________________________________________________________________________________________________PATIENT'S SIGNATURE OR PARENT OR GUARDIAN'S SIGNATURE (if applicable)PATIENT HEALTH HISTORYPatient’s Name Date of Birth Height Weight DateAnswer all questions by circling Yes (Y) or No (N) All responses are kept confidential1. Are you in good health? ................................................ Y N2. Has there been any change in yourgeneral health in the past year? .................................... Y N3. Date of last physical exam4. Are you now under a physician’s care fora particular problem?..................................................... Y N5. Have you ever had any serious illnesses,operations or hospitalizations? If so, describe:............. Y N6. DO YOU HAVE OR HAVE YOU EVER HAD:A. Rheumatic Fever or Rheumatic Heart Disease?.... Y NB. Congenital Heart Disease? .................................... Y NC. Cardiovascular Disease (Heart Attack, HeartTrouble, Heart Murmur, Coronary Artery Disease,Angina, High Blood Pressure, Stroke, Palpitations,Heart Surgery, Pacemaker)? ................................. Y ND. Lung Disease (Asthma, Emphysema, COPD, ChronicCough, Bronchitis, Pneumonia, Tuberculosis,Shortness of Breath, Chest Pain, SevereCoughing)? ............................................................ Y NE. Seizures, Convulsions, Epilepsy, Fainting orDizziness?.............................................................. Y NF. Bleeding Disorder, Anemia, Bleeding Tendency,Blood Transfusion? Do you bruise easily? ............ Y NG. Liver Disease (Jaundice, Hepatitis)?...................... Y NH. Kidney Disease? .................................................... Y NI. Diabetes?............................................................... Y NJ. Thyroid Disease (Goiter)? ...................................... Y NK. Arthritis?................................................................. Y NL. Stomach Ulcers or Colitis?..................................... Y NM. Glaucoma?............................................................. Y NN. Osteoporosis?........................................................ Y NO. Implants placed anywhere in your body(Heart Valve, Pacemaker, Hip, Knee)? .................. Y NP. Radiation (X-ray) treatment for Cancer? ................ Y NQ. Clicking or popping of jaw joint, pain near ear,difficulty opening mouth, grind or clench teeth? ..... Y NR. Sinus or Nasal problems? ...................................... Y NS. Any disease, drug or transplant operationthat has depressed your immune system?............. Y NT. Sleep apnea?.......................................................... YN7. ARE YOU USING ANY OF THE FOLLOWING:A. Antibiotics?............................................................. Y NB. Anticoagulants (Blood Thinners)? .......................... Y NC. Aspirin or drugs such as Motrin, Aleve, Ibuprofen? Y ND. High Blood Pressure medications? ........................ Y NE. Steroids (Cortisone, Prednisone, etc.)? ................. Y NF. Tranquilizers?......................................................... Y NG. Insulin or Oral Anti-Diabetic drugs?........................ Y NH. Digitalis, Inderal, Nitroglycerin or other heart drug?Y N
I. Are you taking or have you ever taken Bisphosphonatesfor osteoporosis, multiple myeloma or othercancers (Reclast, Fosamax, Actonel, Boniva,Aredia, Zometa, Prolia) ? ......................................Y NJ. Have you ever been advised not to take a medication?...............................................................................Y NK. Please list any and all medications taken, includingprescription medications, diet drugs, over-the-countermedications, herbal or holistic remedies, vitamins orminerals:8. ARE YOU ALLERGIC TO OR HAVE YOU HAD ANADVERSE REACTION TO:A. Local Anesthesia (Novacain, etc.)? ........................Y NB. Penicillin or other antibiotics? .................................Y NC. Sedatives, Barbiturates?.........................................Y ND. Aspirin or Ibuprofen? ..............................................Y NE. Codeine or other pain killers?.................................Y NF. Latex or Rubber products? .....................................Y NG. Metal of any kind? ..................................................Y NH. Chemicals or jewelry (rash or sensitivity)?..............Y NI. Food products?.......................................................Y NJ. Other allergies or reactions? Please list ................Y N9. Do you smoke or chew Tobacco?..................................Y NHow much per day?10. Is there any past history of Alcohol or ChemicalDependency or Emotional Disorder that may affectthe care we provide you?...............................................Y N11. Have you had any serious problems associated withany previous dental treatment?......................................Y N12. Have you or an immediate family member had anyproblem associated with intravenous anesthesia?.........Y N13. Do you have any other disease, condition orproblem not listed above that you think the doctorshould know about?.......................................................Y N14. Do you wish to talk to the doctor privatelyabout anything? .............................................................Y N15. Have you ever had a bone density scan? .....................Y N16. FOR WOMEN ONLYA. Are you Pregnant, or is there any chanceyou might be Pregnant?..........................................Y NB. Are you nursing? ....................................................Y NC. If you are using Oral Contraceptives, it is importantthat you understand that antibiotics (and some othermedications) may interfere with the effectiveness of oralcontraceptives. Therefore, you will need to usemechanical forms of birth control for one completecycle of birth control pills, after the course of antibioticsor other medication is completed. Please consult withyour physician for further guidance.I understand the importance of a truthful and complete Health History to assist my doctor in providing the best carepossible. I have had the opportunity to discuss my Health History with my doctor.______________ _______________________________________ ________________________________________Date Signature Signature of Person Completing Form (if other than patient)Oral & Maxillofacial Surgery of AbileneRyan Q. Green, MD, DDSAcknowledgement of Receipt of Summary of Notice of Privacy PracticesI acknowledge that I have the option to request a copy of the Summary of Oral & Maxillofacial Surgery of AbileneNotice of Privacy Practices memo. I am also aware that a full-length copy will be made available to me upon request.I understand that Oral & Maxillofacial Surgery of Abilene may use and disclose medical information to contact meregarding future appointments with the Practice. This contact may be made via either electronic and/or writtencommunication. I am aware these methods could potentially be received and/or intercepted by others. To restrict amethod, please circle the one(s) above you would like us to use to contact you._______________________________________ ___________________________________________Patient’s Name (Please Print) Patient (Or legal guardian) Signature_______/_______/_______DateI understand that it is the policy of Oral & Maxillofacial Surgery of Abilene to restrict access to my Protected HealthInformation. In addition to the caregiver(s) providing health services, or my insurance company(ies) for payment ofmy claim, I would like the following people to have access to my Protected Health Information.Name Date of Birth All or Restricted*1______________________________________________________________________________________2______________________________________________________________________________________3______________________________________________________________________________________*Restricted Clinical Information: If you stated “restricted” to the above, please specify what clinical information youDO NOT wish to share with the person(s) listed: _____________________________________________________________________________________________________________________________________________________This authorization will remain in effect until terminated by the patient or patient’s representative(s). Statelaw permits both parents to have access to patient health information UNLESS we are provided a COURTorder restricting this right.IF THE PATIENT IS UNDER THE AGE OF 18, A PARENT OR LEGALGUARDIAN MUST SIGN THIS ACKNOWLEDGEMENT. Thank you.Oral & Maxillofacial Surgery of AbileneRyan Q. Green, MD, DDSFINANCIAL POLICY for Dental ProceduresYour health and well being are our primary concern. We feel that we provide the highest quality of oraland maxillofacial surgery available to our patients. Therefore, we feel it is important for our patients tofully understand their treatment plan, the fees involved and the method of payment. In order to avoidany misunderstanding, we wish to explain our office policy regarding payment of fees.Dr. Green is an independent health practitioner. He is not employed or contracted by any dentalinsurance company. Your insurance plan is a contract between you, your employer, and the insurancecompany. You have signed a contract with your insurance company, and therefore any benefits towhich you are entitled will be settled between the company and you. It is your responsibility to knowyour coverage and benefits.Our office policy requires that payment be made at the time services are rendered for all dentalprocedures. All office visits must be paid in full at the time of service regardless of insurance. As acourtesy, we will help you file your claim. With some insurance claims having to go medical and dentalwe ask that you please be understanding through the process. For your convenience we accept cash,money orders, and credit card payment (MasterCard, Visa, and Discover). We do not accept personalchecks. CareCredit is available to all patients needing a financing option. We do not offer in-housepayment plans.Signature __________________________________________________ Date _____________________I have read and understand the financial policy as stated above. Iagree to meet my financial obligation in accordance with this policy.Should I have any questions I will contact the Insurance Specialistresponsible for my account at (325) 232-8939.Signature __________________________________________________Date _________________Oral & Maxillofacial Surgery of AbileneRyan Q. Green, MD, DDSINSURANCE POLICYOur office is an out of network provider. Depending on your insurance company, we may be able tofigure costs and file the claim on your behalf. This is a courtesy to our patients to help minimize financialburden when possible.If we are able to file your insurance, please read the below guidelines. Our goal is to make the processtransparent and easy to understand.1. Please make sure you present your dental insurance card, not your medical insurance card.2. If you do not have a card for your dental insurance, please provide us with Group number, IDnumber, filing address, claim phone number.We will need the following information in order to file your insurance. We cannot file your insurancewithout all of this information and without the correct information.��� The patient legal name (as it appears on legal documents, such as your driver’s license)��� Patient birthdate – please double check for accuracy��� Patient social security number – please double check for accuracy��� Subscriber legal name (exactly as it appears on insurance card). The subscriber is the main personin your family who the insurance policy goes through.��� Subscriber birthdate – please double check for accuracy��� Subscriber social security number – please double check for accuracy��� Subscriber address – this is the address that the insurance company will have on file��� If the policy is through an employer, we will need the name of the employer that is listed on thecard and the group number.If any of the above information is presented incorrectly, your insurance company will mark the claim as“unprocessed”. This means if you call your insurance company, they will have no record of the claimbecause the information was not correct. This is why we must receive accurate information.If all of the information given is correct, it can take up to 12 weeks for our office to receive payment. Ifthe insurance company requests additional procedure information from our office, it could take up to 20weeks to receive payment.If your policy requires the claim to be sent to medical insurance first, it could take up to a year for us toreceive payment.Please remember the most important factor of this process is communication. Our office is out ofnetwork provider and we file and figure insurance as a courtesy to our patients. Thank you.Patient / Guardian Signature DateOral & Maxillofacial Surgery of AbileneRyan Q. Green, MD, DDSPain Medication PolicyIn order to be more efficient in addressing your pain, please be advised that pain medication refills willbe handled ONLY during our business hours.Business hours: Monday – Thursday 8 a.m. to 4:00 p.m., Friday 8 a.m. to 12:00 p.m. We are closed onmajor holidays.Medication refills will be handled in this manner:��� Request your refill by calling your pharmacy. They will fax us the request. Our office faxnumber is (325) 232-8943. Please do not leave a voicemail at our office as it will only delay yourrefill.��� If the refill request is made on a business day, it will typically be refilled that same day.��� If you are requesting a refill on a Friday, please make sure you contact your pharmacy beforeNOON, as we close early this day.��� Medication refill requests over the weekend will be addressed on the NEXT business day.��� Medications WILL NOT be replaced if they are lost, stolen out of your car, fell in the toilet/sink,eaten by pets, left at a relatives, or for any other reasons. If you do not take your medication asdirected and utilize your medication before the refill date, THERE WILL BE NO REFILLS,REGARDLESS.Medications must be attained from ONLY ONE (1) pharmacy. Please indicate the name and locationof your pharmacy of choice for office records: ____________________________________________.If you change pharmacies please contact our office so that we can update your records. This officeverifies patient profiles with area pharmacies. If you are receiving pain medication from anotherphysician, please inform Dr. Green.As always, should you have any questions please do not hesitate to call our office at 325-232-8939.Patient signature: ______________________________________ Date: _____________Dear Patient,Welcome to APICHA and to our PRESCRIPTION PATHFINDER PROGRAM! We are excitedabout the opportunity to serve you for all of your pharmacy needs.The staff at APICHA understands that your medical condition is complex and requires specialknowledge when collaborating with your medical provider and insurance company. We arededicated to providing you with the personal service necessary to ensure that you achieve themost benefit from your therapy including:• Access to clinically-trained personnel 24 hours a day, 7 days a week• Coordination of prior authorization with your insurance company• Compliance monitoring• Free mailing of medication• Training, education and counseling• Refill reminders• Enrollment in the Patient Management Program, which provides benefits such asmanaging side effects, increasing compliance to drug therapies and overallimprovement of health when the patient is willing to follow directions and is compliant totherapy.Our business hours are:Monday, Tuesday, Friday 9AM to 6PM,Wednesday - Thursday 9AM to 7:30PMEastern Standard TimePhone: (844)370-6202Fax: (212) 925-7233Address: 400 Broadway, (located on lower level),New York, NY 10013We look forward to providing you with the best service possible. We know you have manyoptions and we thank you for choosing APICHA.Sincerely,The APICHA TeamWhat to expect:We recognize that managing a chronic disease or serious illness can feel overwhelming attimes. We are here for you. At APICHA, our staff is dedicated to working with you, your doctorsand nurses, and family and friends to achieve a fully integrated health care team. You are ourprimary purpose.You can expect:��� Personalized patient careOur specialty trained staff members will work with you to discuss your treatment plan,and we will address any questions or concerns you may have.��� Collaboration with your DoctorWe will always keep the lines of communication open between you and your doctors andcaregivers. We are here to make sure any difficulties you may be having with yourtreatment are addressed immediately with your physicians.��� Regular follow-upGetting your medications and medical supplies quickly and efficiently is paramount. Wewill be in close contact with you during your treatment, and will be your healthcareadvocate.��� BenefitsTreatment can be costly, and we will help you navigate through the complexities of thehealthcare system to explore every option available to you. Our relationships withinsurers will help provide you with information and explanations of your drug and medicalbenefits. Your quality of care is our highest mission.��� DeliveryWe offer fast and convenient delivery to your home, workplace, or the location youprefer. A staff member will contact you five to seven days prior to your refill due date tocoordinate the medications you need, update your medical and insurance records, andto set up and confirm a delivery date and address.��� 24/7 SupportOur Specialty Pharmacy staff is available 24 hours a day, 7 days a week. We are alwayshere to answer any questions or address any concerns you may have.��� Financial Obligation and Financial AssistanceBefore your care begins, a staff member will inform you of the financial obligations youincur that are not covered by your insurance or other third-party sources. Theseobligations include but are not limited to: out-of-pocket costs such as deductibles, copays,co-insurance, annual and lifetime co-insurance limits and changes that occurduring your enrollment period.��� Insurance claimsStaff will submit claims to your health insurance carrier on the date your prescription isfilled. If the claim is rejected, a staff member will notify you so that we can work togetherto resolve the issue.��� Co-paymentsWe are required to collect all co-payments prior to shipment of your medication. Copaymentscan be paid by credit card, electronic checking account debit over the phoneand by check or money order through the mail.��� Co-pay Assistance Referral ProgramWe have access to financial assistance program to help with co-payments to ensure nointerruptions in your therapy. These programs include discount coupons from drugmanufacturers, co-payment vouchers, and assistance from various diseasemanagement foundations and pharmaceutical companies.PATIENT BILL OF RIGHTS AND RESPONSIBILITIESAPICHA recognizes that patients have inherent rights.Patients who feel their rights have not been respected, or who have questions or concerns,should talk to the Director of Pharmacy.Patients and their families also have responsibilities while under the care of APICHA in orderto facilitate the provision of safe, high-quality health care for themselves and others.The following patient rights and responsibilities shall be provided to, and expected from, patientsor legally authorized individuals.PATIENT RIGHTS & RESPONSIBILITIESTo ensure the finest care possible, as a patient receiving our pharmacy services, you shouldunderstand your role, rights and responsibilities involved in your plan of care.Patient Rights• To select those who provide you with pharmacy services• To receive the appropriate or prescribed services in a professional manner withoutdiscrimination relative to your age, sex, race, religion, ethnic origin, sexual preference,gender orientation or physical or mental handicap• To be treated with friendliness, courtesy and respect by each and every individualrepresenting our pharmacy, who provided treatment or services for you and be free fromneglect or abuse, be it physical or mental• To assist in the development and preparation of your plan of care that is designed tosatisfy, as best as possible, your current needs.• To be provided with adequate information from which you can give your informedconsent for commencement of services, the continuation of services, the transfer ofservices to another health care provider, or the termination of services• To request and receive complete and up-to-date information relative to your condition,treatment, alternative treatments, risk of treatment or care plans• To receive treatment and services within the scope of your plan of care, promptly andprofessionally, while being fully informed as to our pharmacy’s policies, procedures andcharges• To request and receive data regarding treatment, services, or costs thereof, privatelyand with confidentially• To be given information as it relates to the uses and disclosure of your plan of care• To have your plan of care remain private and confidential, except as required andpermitted by law• To receive instructions on handling drug recall• To confidentiality and privacy of all information contained in the client/patient record andof Protected Health Information; PHI will only be shared with the Patient ManagementProgram in accordance with state and federal law• To receive information on how to access support from consumer advocatesgroups• To receive pharmacy health and safety information to include consumers rights andresponsibilities• To know about philosophy and characteristics of the patient managementprogram• To identify the program’s staff members, including the program and their job title, and tospeak with a supervisor of the staff member’s supervisor if requested• To speak to a healthcare professional• To receive information about the patient management program• To receive administrative information regarding changes in or termination of the patientmanagement program• To decline participation, revoke consent or dis-enroll at any point in time• To be fully informed in advance about care/service to be provided, including thedisciplines that furnish care and the frequency of visits, as well as any modifications tothe plan of care• To be informed, both orally and in writing, in advance of care being provided, of thecharges, including payment for care/service expected from third parties and any chargesfor which the client/patient will be responsible• To receive information about the scope of services that the organization will provideandspecific limitations on those services• To participate in the development and periodic revision of the plan of care• To refuse care or treatment after the consequences of refusing care or treatment arefully presented• To be informed of client/patient rights under state law to formulate anAdvancedDirective, if applicable• To have one's property and person treated with respect, consideration, and recognitionof client/patient dignity and individuality• To be able to identify visiting personnel members through properidentification��� To be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse,including injuries of unknown source, and misappropriation of client/patient property��� To voice grievances/complaints regarding treatment or care, lack of respect of propertyor recommend changes in policy, personnel, or care/service without restraint,interference, coercion, discrimination, or reprisal��� To have grievances/complaints regarding treatment or care that is (or fails to be)furnished, or lack of respect of property investigated��� To be advised on agency's policies and procedures regarding the disclosure of clinicalrecords��� To choose a health care provider, including choosing an attending physician, ifapplicable��� To receive appropriate care without discrimination in accordance with physician orders, ifapplicable��� To be informed of any financial benefits when referred to an organization��� To be fully informed of one's responsibilitiesPatient Responsibilities��� To provide accurate and complete information regarding your past and present medicalhistory��� To agree to a schedule of services and report any cancellation of scheduledappointments and/or treatments��� To participate in the development and updating of a plan of care��� To communicate whether you clearly comprehend the course of treatment and plan ofcare��� To comply with the plan of care and clinical instructions��� To accept responsibility for your actions, if refusing treatment or not complying with, theprescribed treatment and services��� To respect the rights of pharmacy personnel��� To notify your Physician and the Pharmacy with any potential side effects and/orcomplications��� To notify APICHA via telephone when medication supply is running low so refill maybeshipped to you promptly��� To submit any forms that are necessary to participate in the program to the extentrequired by law��� To give accurate clinical and contact information and to notify the patient managementprogram of changes in this information��� To notify their treating provider of their participation in the patient management program,if applicableIf you have questions, concerns or issues that require assistance, please call us. Complaintswill be forwarded to management and you will receive a response within 5 business days.Additional Information��� Adverse Effects to Medicationo If you are experiencing adverse effects to the medication please contact yourphysician or APICHA staff.��� Drug Substitution Protocolso From time to time it is necessary to substitute generic drugs for brand namedrugs. This could occur due to your insurance company preferring the generic bedispensed or to reduce your copay. If a substitution needs to be made a memberof the specialty pharmacy staff will contact you prior to shipping the medication toinform you of the substitution.��� Complaintso Patients and caregivers have the right to voice complaints and/orrecommendations on services to APICHA. Patients and caregivers can do soby phone, fax, writing, or email.o New York State Board of Pharmacy��� Website: www.op.nysed.gov/opd/��� Telephone: (800) 442-8106��� Anyone may file a complaint against a pharmacy, but complaints must bereceived in writing. A consumer may fill out the on line complaint form orcall the phone number above to have one mailed to you.o ACHC Complaint Info��� Website: http://achc.org/contact/complaint-policy-process��� For further information, you may contact ACHC toll-free at (855) 937-2242or 919-785-1214 and request the Complaints Department��� Proper Disposal of Unused Medicationso For instructions on how to properly dispose of unused medications pleasecontact APICHA for instructions or go to the below FDA websites for informationand instructionso Do not flush unused medications or pour them down a sink or drain.http://www.fda.gov/forconsumers/consumerupdates/ucm101653.htmhttp://www.fda.gov/drugs/resourcesforyou/consumers/buyingusingmedicinesafely/ensuringsafeuseofmedicine/safedisposalofmedicines/ucm186187.htmEMERGENCY & DISASTER PREPAREDNESS PLANAPICHA has a comprehensive emergency preparedness plan in case a disaster occurs.Disasters may include fire to our facility, chemical spills in the community, snow storms,tornadoes and community evacuations. Our primary goal is to continue to service yourprescription care needs. When there is a threat of disaster or inclement weather in the localarea, APICHA will contact you prior when there is thread of disaster or inclement whether thecity may encounter which may affect your services.However if there is a threat of disaster or inclement of weather in an area you reside which isoutside of the New York area it is your responsibility to contact the pharmacy prior to theoccurrence (if permissible). This process will ensure you have enough medication to sustainyou.APICHA will utilize every resource available to continue to service you. However, there maybe circumstances where APICHA cannot meet your needs due to the scope of the disaster. Inthat case, you must utilize the resources of your local rescue or medical facility. Please readthe guide below to aide you in case of an emergency or disaster:1. The pharmacy will call you 3-5 days before any inclement weather emergencies such asa snowstorm utilizing the weather updates as point of referencea. If you are not in the New York area and are aware you will be experiencinginclement weather you are responsible for calling the pharmacy 3-5 days beforethe occurrence.2. The pharmacy will send your medication via courier or UPS next day delivery during anysuspected inclement weather emergencies.3. If the pharmacy cannot get your medication to you before an inclement weatheremergency occurrence the pharmacy will transfer your medication to a local specialtypharmacy so you do not go without medication.4. If a local disaster occurs and the pharmacy cannot reach you or you cannot reach thepharmacy, please listen to your local news and rescue centers for advice on obtainingmedication. Visit your local hospital immediately if you will miss a dose.5. The pharmacy recommends all patients leave a secondary emergency phone number.If you have an emergency that is not environmental but personal and you need yourmedication, please contact the pharmacy at your convenience and we will aideyou.HOME SAFETY INFORMATIONHere are some helpful guidelines to help you keep a careful eye on your home and maintainsafe habits. The safe way is always the best way to do things. Shortcuts may hurt. Correctunsafe conditions before they cause an accident. Take responsibility. Keep your home safe.Keep emergency phone numbers handy.Cleaning your handsThe most important step to prevent the spread of germs and infections is hand washing. Washyour hands often. Be sure to wash your hands each time you:• Touch any blood or body fluids• Touch bedpans, dressings, or other soiled items• Use the bathroom or bedpanIf you are coughing, sneezing, or blowing your nose, clean your hands often. Before you eat,always clean your hands.��� How you should clean your hands with soap and water• Wet your hands and wrists with warm water• Using soap, work up a good lather, and rub hard for 15 seconds or longer• Rinse your hands well• Dry your hands well• Use a clean paper towel to turn off the water and throw the paper towel away��� How you should clean your hands with hand sanitizers (waterless hand cleaners)• For gel product use one application• For foam product use a golf-ball size amount• Apply product to the palm of your hand• Rub your hands together and cover all surfaces of your hands and fingers until theyare dryMedication• If children are in the home, store medications and poisons in childproof containersand out of reach• All medication should be labeled clearly and left in original containers• Do not give or take medication that were prescribed for other people• When taking or giving medication, read the label and measure doses carefullyandknow the side effects of the medication you are takingMobility ItemsWhen using mobility items to get around such as; canes, walkers, wheelchairs or crutches youshould use extra care to prevent slips and falls.��� Use extreme care to avoid using walkers, canes or crutches on slippery or wet surfaces��� Always put the wheelchairs or seated walkers in the lock position when standing uporbefore sitting down��� Wear shoes when using these items and try to avoid obstacles in your path as well assoft and uneven surfacesSlips and FallsSlips and falls are the most common and often the most serious accidents in the home. Hereare some things you can do to prevent them in your home.��� Arrange furniture to avoid an obstacle course��� Secure throw rugs or remove them all together��� Install handrails on all stairs, showers, bathtubs and toilets��� Keep stairs clear and well lit��� Place rubber mats or grids in showers and bath tubs��� Use bath benches or shower chairs if you have muscle weakness, shortness of breath ordizziness��� Wipe up all spilled water, oil or grease immediately��� Pick up and keep surprises out from under foot including electrical cords��� Keep drawers and cabinets closed��� Install good lighting to avoid searching in the darkLiftingIf it is too big, too heavy or too awkward to move alone -GET HELP. Here are some things youcan do to prevent low back pain or injury.��� Stand close to the load with your feet apart for good balance��� Bend your knees and straddle the load��� Keep your back as straight as possible while you lift and carry the load��� Avoid twisting your body when carrying a load��� Plan ahead - clear your wayElectrical AccidentsWatch for early warning signs; overheating, a burning smell, sparks. Unplug the appliance andget it checked right away. Here are some things you can do to prevent electrical accidents.��� Keep cords and electrical appliances away from water��� Do not plug cords under rugs, through doorways or near heaters. Check cords fordamage before use��� Extension cords must have a big enough wire for larger appliances��� If you have a broken plug outlet or wire, get it fixed right away��� Use a ground on 3-wire plugs to prevent shock in case of electricalfault��� Do not overload outlets with too many plugs��� Use three-prong adapters when necessarySmell Gas?��� Open windows and doors��� Shut off appliance involved (You may be able to refer to the front of your telephone bookfor instructions regarding turning off the gas to your home)��� Don't use matches or turn on electrical switches��� Don't use telephone - dialing may create electrical sparks��� Don't light candles��� Call gas company from a neighbor's home��� If your gas company offers free annual inspections, take advantage of themFirePre-plan and practice your fire escape. Plan for at least two ways out of your home. If your fireexit is through a window, make sure it opens easily. If you are in an apartment, know where theexit stairs are located. Do not use the elevator in a fire emergency. You may notify the firedepartment ahead of time if you have a disability or special needs. Here are some steps toprevent fires:��� Install smoke detectors as they are your best early warning, test frequently and changethe battery every year��� If there is oxygen in use, place a "No Smoking" sign in plain view of all persons enteringthe home��� Throw away old newspapers, magazines and boxes��� Empty wastebaskets and trashcans regularly��� Do not allow ashtrays or toss matches into wastebaskets unless you know they are outand have been wetted down first or dump into toilet.��� Have your chimney and fireplace checked frequentlyo Look for and repair cracks and loose mortaro Keep paper, wood and rugs away from area where sparks could hit them��� Be careful when using space heaters.��� Follow instructions when using heating pad to avoid serious burns.��� Check your furnace and pipes regularlyo If nearby walls or ceilings feel hot, add insulation��� Keep a fire extinguisher in your home and know how to use itIf you have a fire or suspect fire1. Take immediate action per plan - Escape is your top priority2. Get help on the way - with no delay - CALL 9-1-13. If your fire escape is cut off, close the door and seal the cracks to hold back smoke andsignal help from the windowACKNOWLEDGEMENT OF INFORMATIONAL WELCOME PACKET TOAPICHA’S PRESCRIPTION PATHFINDER PROGRAMPlease confirm that you have received the Welcome Packet for the APICHA PRESCRIPTIONPATHFINDER PROGRAM by signing and returning this form in the enclosed postage paidenvelope. Completed forms may be mailed to or dropped off at:APICHA COMMUNITY HEALTH CENTERAttn: Pharmacy400 Broadway (2nd floor)New York, NY 10013I confirm that I have received the Welcome Packet for the APICHA PRESCRIPTIONPATHFINDER PROGRAM, which includes Hours of Operation, Contact Information, PatientBill of Rights and Responsibilities, Financial Obligation and Complaint Process.Name (Please Print)SignatureBilling AddressCity, State, ZipPhone #DateThank you for choosing APICHA to service all of your pharmacy needs.
posted by Isaac Hobart at 12:30 PM
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