Text Example Skip to main content Home LEARNING ENGLISH «Teachers open the door. You enter by yourself» Main menu HOME INTERMEDIATE UPPER-INTERMEDIATE FCE CAE WRITING (FCE/CAE) GRAMMAR NOTES HomeWriting (FCE/CAE)FCE - formal letter or email FCE - formal letter or email For your convenience you may want to download a PDF version of this article FCE Formal letter/email - Paper 2 Part 1 - Formal letter or email Formal letters may be written to an individual or to an organisation. The purpose may be, for example, to apply for part-time or vacation work (application letter) to apply for study or scholarship opportunity (application letter) to complain about something (complaint letter) to make suggestions about something to request information (enquiry letter) In many exam questions, you will be told what to include in your reply. Make sure that your reply answers any questions that you were asked in the task and takes into account any additional information that you have been told to mention. It is important that you include these in order to get a good grade. How to write formal letters Formal letter layout Salutation or Greeting (A) If you know the name of the person you are writing to use the title (Mr, Mrs, Miss or Ms) and the surname only. If you are writing to a woman and do not know if she uses Mrs or Miss, you can use Ms, which is for married and single women. Examples: "Dear Mr Simpson," / "Dear Mrs Flanders," / "Dear Miss Skinner," / "Dear Ms Van Houten," (B) If you do not know the name of the recipient of the letter begin with "Dear Sir," / "Dear Madam," (if you know you are writing to a man or a woman) or "Dear Sir or Madam," (if you do not know the sex of the person you are writing to). Body Opening The first paragraph states the reason(s) for writing and, if needed, what you are responding to (an advert, a prospectus...). In addition, an opening paragraph is needed to make reference to previous correspondence. Useful phrases for the opening I would like to apply for one of the scholarships I saw advertised in your prospectus. (applying for a scholarship) I am looking for an outdoor work during the summer holidays and I would like to apply for the position of hotel lifguard assistant which I say advertised in my university's student newspaper. (applying for a job) I have seen your advertisement for the post / vacancy / job of… advertised in the local newspaper on 16 June. I am writing because I would like to apply for the job. (applying for a job) I am the secretary of my college Science Club. I saw your advertisement for the exhibition "The Next 100 Years" and I am interested in organising a group visit. I was wondering if I could ask you some questions about it. (requesting information) I am writing (in order) to complain about the advertisement for your new game. Having just played the game, I realise that the advertisement is misleading. (complaint letter) I am writing with regard to ... I am writing with reference to... I am writing in response to... Thank you for /your letter of 9 May... /for your letter regarding... In reply tor your letter of 8 May, ... , [2. .] Main content The rest of the body will be organized in paragraphs: that will make reading easier and the effect on the target reader will be better. For example, an application letter may have this layout and paragraphing: Salutation or greeting #1 Opening (first paragraph) #2 About you (age, where you live, education-training and/or work experience relevant to the job, languages ...) #3 Reasons for applying (why you are suitable for the job) #4 Conclusion (availability for interview, further questions, ... - if necessary) Closing Final salutation Name and surname For any type of formal letter, paragraphing is just a matter of common sense, grouping ideas logically (covering two points or questions in one paragraph, two other points or questions in another paragraph...). You should aim for three to five paragraphs Other useful phrases Asking politely Could you tell me... ? I would be grateful if you could ... I would be interested in having more details about... I would like to know if/when/when/... I would like information on... Do you know if...? Complaining I would like to complain about + noun or -ing ... is not what I expected / was expecting I am not satisfied with... I would be grateful if my money was refunded / if you could give me a refund ... Closing The end of your letter is as important as the beginning. You usually state what you would like the recipient to do, make a reference to a future event, offer to help... I look forward to hearing from you soon / I look forward to receiving your reply I look forward to receiving a full refund (in a complaint letter) I would like to know what you are going to do about this situation (in a complaint letter) I would like to thank you in advance for this information (in a enquiry letter -requesting information) If you require/Should you need further information, please do not hesitate to contact me/feel free to contact me. Final salutation Depending on how you started your letter (See "Salutation or Greeting" above), you will end your letter with (A) Yours sincerely, (B) Yours faithfully, Sign your name and then print your name clearly underneath on another new line Moe Szyslak Moe Szyslak Letter of application - useful phrases Dear ...... I am writing to apply for a/the job of ..... which I saw advertised in "The Guardian" newspaper. I am 26 years old and at the moment I am studying … at …. Having studied English for over seven years I am a fluent speaker of the language. My qualifications also include Proficiency certificates in both French and German. As far as experience is concerned, I have worked as ............. for ........... As for my character, people tell me I am ............... I feel I would be suitable for this job because ............ . This will give me the opportunity to ….. . I would also like the chance to.... I look forward to hearing from you. Yours … name Other things to consider Range: It is important that you use grammatical expressions and vocabulary appropriate to the level of the exam. Even if there are no mistakes in your writing, you will not be able to get a good grade if you use only the language and vocabulary that you learnt at elementary level. Formal language Use full verb forms and not contractions (do not instead of don't, would like instead of 'd like...) Formal vocabulary, usually not using phrasal verbs. More complex sentence structure. Connectors: All good writing makes good use of connectors. You need to use some of the connectors that are more specific to formal language. Text Example Model questions and answers Formal email/letter 1 - Model question TASK You see this advertisement in a student newspaper. Lifeguard assistants wanted We are looking for someone in August to assist our lifeguards, provide supervision during beach activities and observe swimmers. Write to the Lifeguard Manager, saying what your experience and qualifications are and stating the reasons why you are suitable for the job. Write your email in 140-190 words in an appropriate style. Formal email/letter 1 - Model answer Dear Sir or Madam, I am looking for outdoor work during the summer holidays and I would like to apply for the position of lifeguard assistant, which I saw advertised in my university's student newspaper. I am 20 years old and at present I am studying Physical Education. I am a strong swimmer and have recently had first aid training. I very much enjoy working with people and for the last two summers I have benn working as an assitant ranger in a National Park, where I had to provide information to the public about using the park and provide emergency assistance to park users. Now I am looking for something different. I think I would be a suitable candidate for the position because I have been described as calm in a crisis and someone who works well with others. I am available for the whole of August and would be happy to attend an interview at any time. I look forward to hearing from you at any time in the near future. Yours faithfully, Ivan Ivienen (+/- 175 words) Semi-formal email/letter 2 - Model question TASK You recently helped organise a college ski trip and you have received this email from a parent of one of the students who went. I understand you were one of the organisers of our son's ski trip. I have to say my husband and I were extremely dissatisfied with the arrangements. My son has informed us that the ski slopes were poor, the lessons were fewer than promised and the accommodation was inadequate. Can you please give us a satisfactory explanation? Nora White Write your email in 140-190 words in an appropriate style. Semi-formal email/letter 2 - Model answer Dear Ms White, First, let me apologise for any disappointment your son experienced on our ski trip. It is true that there were several concerns. Since we had been led to believe by the company that there would be sufficient slopes for both beginners and advanced skiers, we were extremely upset when this turned out to not to be the case. It was also unfortunate that lack of snow meant that artificial snow had to be used instead. As for the question of lessons, if you look at the letter we sent you, you will see that only five one-hour lessons were included in the price and that extra hours would have to be paid for separately. In relation to accommodation, I am not quite sure what you are referring to. I know that in one room there were not enough beds but this was not the case in your son's room. We would like to assure you that we take all complaints seriously. We have already decided that next year we will change the company and the location for our trip and we hope that your son will consider joining us again. Yours sincerely, Ernest Omate (+/- 195 words) Formal email/letter 3 - Model question TASK You see this announcement in an English-language college prospectus. Scholarships Every year, two scholarships are offered to candidates from overseas who can show how our one-year course in English and American studies would help their career. Scholarships cover fees, accommodation and food, but not transport or personal spending money. To apply, write a letter explaining why you think you deserver a scholarship. Write your letter in 140-190 words in an appropriate style. Formal email/letter 3 - Model answer Dear Sir/Madam, I would like to apply for one of the scholarships I saw advertised in your prospectus. At present, I am training to be a secondary school teacher of English and I finish my course at the end of June. However, I feel I still have a lot to learn about the language and culture of the English-speaking world and would benefit considerably from a course in an English-speaking country. The reason I am applying for a scholarship is that I cannot afford the cost of studying abroad. I have no income except for my student grant, so if I am fortunate enough to be given a scholarship, I would have to work part-time to save some personal spending money. My parents will borrow som money for my airfare if I am successful. I would appreciate being given the opportunity to study at your college and would be very grateful if you would consider my application. Yours faithfully, Pedro Gadicto (+/- 160 words) Search form Search this website... Home Intermediate Upper-intermediate FCE CAE Writing (FCE/CAE) DOs and DONTs Useful words & phrases fce - essay fce - article fce - informal email/letter fce - formal email/letter fce - report fce - review cae - essay cae - informal letter/email cae - formal letter/email cae - proposal cae - report cae - review Grammar notes Home | Contact | About me Text Example Dear Parent/Guardian: I have enclosed the application for campership funds that you have requested. I am pleased that you want the wonderful experience of summer camp for your child. It truly is an experience that lasts a lifetime. Please fill out the campership form completely. Incomplete forms will be returned which will delay our ability to review your application. Please note: • All fields must be completed. • To properly answer the question on page two of the application which asks for the gross annual income of the household, please provide an estimate of your total income for 2017. • A Federal Income Tax form and pay stub must be submitted to complete your application. If you are unable to provide one or both of these items, please send us something in writing stating why they are unavailable for submission. • If you have special circumstances please include a letter with your application. We have limited funds and strive to distribute them fairly. The more you contribute, the more children we can bring to camp. This is only an application. Acceptance into camp is pending a review of each application. We have reserved spaces for campership applicants, but space is limited. Mail your form to: YMCA Camp Woodstock 42 Camp Road Woodstock Valley, CT 06282 Sincerely, Anthony Gronski Anthony Gronski Executive Camp Director Text Example English Language Help Desk A webpage about the correct use of English Skip to content HOME GRAMMAR PUNCTUATION WORDS STYLE FAQ USEFUL LINKS CONTACT How to write business letters By Marina Pantcheva SALUTATION The salutation is an important part of a letter. The choice of the right salutation depends on whether you know the person you are writing to and how formal your relationship is. Very formal (for official business letters) To Whom It May Concern: Use only when you do not know to whom you must address the letter, for example, when writing to an institution. Dear Sir/Madam, Use when writing to a position without having a named contact. Dear Mr Smith, Use when you have a named male contact. Dear Ms Smith, Use when you have a named female contact; do not use the old-fashioned Mrs. Dear Dr Smith, Use when writing to a named doctor. Dear Prof Smith, Use when writing to a named professor. Dear Xu Li, Type the whole name when you are unsure of the recipient's gender. Less formal but still professional (business letters) Dear colleagues, Use when writing to a group of people. Dear Mary, Use when writing to a named female. Dear John, Use when writing to a named male. Informal (personal letters) These salutations should be used with people you are close to, as they might offend others. Hello guys, Use when writing to a group of people you know very well. Hi, Use when writing to one or more people you know very well. There should be a comma after the salutation and a colon after "To Whom It May Concern". No full stop is needed after Mr, Ms, and Dr. The form Mrs is outdated. Avoid the exclamation (!) in salutations. STARTING YOUR LETTER There two ways in which business letters usually start: they make reference to a previous contact, for example, phone conversation, meeting, previous mail correspondence; or they are the first contact with the recipient. Making reference to previous contact I am (we are writing) regarding your inquiry about … our phone conversation … In reply to your request … Thank you for contacting us. Contacting the recipient for the first time I am (we are) writing to inform you that … confirm … enquire about … complain about … I am contacting you for the following reason. I recently heard about … and would like to … MAKING A REQUEST We would appreciate it if you would … I would be grateful if you could … Could you please send me … Could you possibly tell us … It would be helpful if you could send us … GIVING GOOD NEWS We are pleased to announce that … I am delighted to inform you that … GIVING BAD NEWS We regret to inform you that … I'm afraid it would not be possible to … Unfortunately we are unable to … After careful consideration we have decided … ENDING YOUR LETTER Enclosures Please find enclosed (for letters) Please find attached (for emails) Offering future assistance If you require more information, please let us know. Please do not hesitate to contact us if you need any further assistance. Referring to future contact I am looking forward to hearing from you soon. We are looking forward to meeting you on 21 January/in Tromsø. We would appreciate your reply at your earliest convenience. Closing The closing salutation must match the opening salutation and the overall tone of the letter. Choose one of the following closing lines depending on the formality of the salutation. Very formal Your sincerely, Sincerely yours, Respectfully, Use when you've started with Dear Sir/Madam or To Whom It May Concern. Sincerely, Use when you've started with Dear + name. Less formal but still professional Kind regards, Warm regards, Regards, not too formal but businesslike Best wishes, even less formal Informal Best, Hugs, Cheers, Use with friends and colleagues you feel close to. Print Friendly, PDF & Email LEAVE A REPLY Your email address will not be published. Required fields are marked * Name * Email * Website Save my name, email, and website in this browser for the next time I comment. Proudly powered by WordPress. Theme: Coraline by WordPress.com.
Skip to main content
Home
LEARNING ENGLISH
«Teachers open the door. You enter by yourself»
Main menu
HOME INTERMEDIATE UPPER-INTERMEDIATE FCE CAE WRITING (FCE/CAE) GRAMMAR NOTES
HomeWriting (FCE/CAE)FCE - formal letter or email
FCE - formal letter or email
For your convenience you may want to download a PDF version of this article
FCE Formal letter/email -
Paper 2 Part 1 - Formal letter or email
Formal letters may be written to an individual or to an organisation. The purpose may be, for example,
to apply for part-time or vacation work (application letter)
to apply for study or scholarship opportunity (application letter)
to complain about something (complaint letter)
to make suggestions about something
to request information (enquiry letter)
In many exam questions, you will be told what to include in your reply. Make sure that your reply answers any questions that you were asked in the task and takes into account any additional information that you have been told to mention. It is important that you include these in order to get a good grade.
How to write formal letters
Formal letter layout
Salutation or Greeting
(A) If you know the name of the person you are writing to use the title (Mr, Mrs, Miss or Ms) and the surname only. If you are writing to a woman and do not know if she uses Mrs or Miss, you can use Ms, which is for married and single women.
Examples: "Dear Mr Simpson," / "Dear Mrs Flanders," / "Dear Miss Skinner," / "Dear Ms Van Houten,"
(B) If you do not know the name of the recipient of the letter begin with "Dear Sir," / "Dear Madam," (if you know you are writing to a man or a woman) or "Dear Sir or Madam," (if you do not know the sex of the person you are writing to).
Body
Opening
The first paragraph states the reason(s) for writing and, if needed, what you are responding to (an advert, a prospectus...). In addition, an opening paragraph is needed to make reference to previous correspondence.
Useful phrases for the opening
I would like to apply for one of the scholarships I saw advertised in your prospectus. (applying for a scholarship)
I am looking for an outdoor work during the summer holidays and I would like to apply for the position of hotel lifguard assistant which I say advertised in my university's student newspaper. (applying for a job)
I have seen your advertisement for the post / vacancy / job of… advertised in the local newspaper on 16 June. I am writing because I would like to apply for the job. (applying for a job)
I am the secretary of my college Science Club. I saw your advertisement for the exhibition "The Next 100 Years" and I am interested in organising a group visit. I was wondering if I could ask you some questions about it. (requesting information)
I am writing (in order) to complain about the advertisement for your new game. Having just played the game, I realise that the advertisement is misleading. (complaint letter)
I am writing with regard to ... I am writing with reference to... I am writing in response to...
Thank you for /your letter of 9 May... /for your letter regarding...
In reply tor your letter of 8 May, ...
, [2. .] Main content
The rest of the body will be organized in paragraphs: that will make reading easier and the effect on the target reader will be better. For example, an application letter may have this layout and paragraphing:
Salutation or greeting
#1 Opening (first paragraph)
#2 About you (age, where you live, education-training and/or work experience relevant to the job, languages ...)
#3 Reasons for applying (why you are suitable for the job)
#4 Conclusion (availability for interview, further questions, ... - if necessary)
Closing
Final salutation
Name and surname
For any type of formal letter, paragraphing is just a matter of common sense, grouping ideas logically (covering two points or questions in one paragraph, two other points or questions in another paragraph...). You should aim for three to five paragraphs
Other useful phrases
Asking politely
Could you tell me... ?
I would be grateful if you could ...
I would be interested in having more details about...
I would like to know if/when/when/...
I would like information on...
Do you know if...?
Complaining
I would like to complain about + noun or -ing
... is not what I expected / was expecting
I am not satisfied with...
I would be grateful if my money was refunded / if you could give me a refund
...
The end of your letter is as important as the beginning. You usually state what you would like the recipient to do, make a reference to a future event, offer to help...
I look forward to hearing from you soon / I look forward to receiving your reply
I look forward to receiving a full refund (in a complaint letter)
I would like to know what you are going to do about this situation (in a complaint letter)
I would like to thank you in advance for this information (in a enquiry letter -requesting information)
If you require/Should you need further information, please do not hesitate to contact me/feel free to contact me.
Depending on how you started your letter (See "Salutation or Greeting" above), you will end your letter with
(A) Yours sincerely,
(B) Yours faithfully,
Sign your name and then print your name clearly underneath on another new line
Moe Szyslak
Letter of application - useful phrases
Dear ......
I am writing to apply for a/the job of ..... which I saw advertised in "The Guardian" newspaper.
I am 26 years old and at the moment I am studying … at …. Having studied English for over seven years I am a fluent speaker of the language. My qualifications also include Proficiency certificates in both French and German. As far as experience is concerned, I have worked as ............. for ........... As for my character, people tell me I am ...............
I feel I would be suitable for this job because ............ . This will give me the opportunity to ….. . I would also like the chance to....
I look forward to hearing from you.
Yours …
name
Other things to consider
Range: It is important that you use grammatical expressions and vocabulary appropriate to the level of the exam. Even if there are no mistakes in your writing, you will not be able to get a good grade if you use only the language and vocabulary that you learnt at elementary level.
Formal language
Use full verb forms and not contractions (do not instead of don't, would like instead of 'd like...)
Formal vocabulary, usually not using phrasal verbs.
More complex sentence structure.
Connectors: All good writing makes good use of connectors. You need to use some of the connectors that are more specific to formal language.
Model questions and answers
Formal email/letter 1 - Model question
TASK
You see this advertisement in a student newspaper.
Lifeguard assistants wanted
We are looking for someone in August to assist our lifeguards, provide supervision during beach activities and observe swimmers.
Write to the Lifeguard Manager, saying what your experience and qualifications are and stating the reasons why you are suitable for the job.
Write your email in 140-190 words in an appropriate style.
Formal email/letter 1 - Model answer
Dear Sir or Madam,
I am looking for outdoor work during the summer holidays and I would like to apply for the position of lifeguard assistant, which I saw advertised in my university's student newspaper.
I am 20 years old and at present I am studying Physical Education. I am a strong swimmer and have recently had first aid training. I very much enjoy working with people and for the last two summers I have benn working as an assitant ranger in a National Park, where I had to provide information to the public about using the park and provide emergency assistance to park users. Now I am looking for something different.
I think I would be a suitable candidate for the position because I have been described as calm in a crisis and someone who works well with others.
I am available for the whole of August and would be happy to attend an interview at any time. I look forward to hearing from you at any time in the near future.
Yours faithfully,
Ivan Ivienen
(+/- 175 words)
Semi-formal email/letter 2 - Model question
You recently helped organise a college ski trip and you have received this email from a parent of one of the students who went.
I understand you were one of the organisers of our son's ski trip. I have to say my husband and I were extremely dissatisfied with the arrangements. My son has informed us that the ski slopes were poor, the lessons were fewer than promised and the accommodation was inadequate.
Can you please give us a satisfactory explanation?
Nora White
Semi-formal email/letter 2 - Model answer
Dear Ms White,
First, let me apologise for any disappointment your son experienced on our ski trip. It is true that there were several concerns. Since we had been led to believe by the company that there would be sufficient slopes for both beginners and advanced skiers, we were extremely upset when this turned out to not to be the case. It was also unfortunate that lack of snow meant that artificial snow had to be used instead.
As for the question of lessons, if you look at the letter we sent you, you will see that only five one-hour lessons were included in the price and that extra hours would have to be paid for separately.
In relation to accommodation, I am not quite sure what you are referring to. I know that in one room there were not enough beds but this was not the case in your son's room.
We would like to assure you that we take all complaints seriously. We have already decided that next year we will change the company and the location for our trip and we hope that your son will consider joining us again.
Yours sincerely,
Ernest Omate
(+/- 195 words)
Formal email/letter 3 - Model question
You see this announcement in an English-language college prospectus.
Scholarships
Every year, two scholarships are offered to candidates from overseas who can show how our one-year course in English and American studies would help their career.
Scholarships cover fees, accommodation and food, but not transport or personal spending money.
To apply, write a letter explaining why you think you deserver a scholarship.
Write your letter in 140-190 words in an appropriate style.
Formal email/letter 3 - Model answer
Dear Sir/Madam,
I would like to apply for one of the scholarships I saw advertised in your prospectus.
At present, I am training to be a secondary school teacher of English and I finish my course at the end of June. However, I feel I still have a lot to learn about the language and culture of the English-speaking world and would benefit considerably from a course in an English-speaking country.
The reason I am applying for a scholarship is that I cannot afford the cost of studying abroad. I have no income except for my student grant, so if I am fortunate enough to be given a scholarship, I would have to work part-time to save some personal spending money. My parents will borrow som money for my airfare if I am successful.
I would appreciate being given the opportunity to study at your college and would be very grateful if you would consider my application.
Pedro Gadicto
(+/- 160 words)
Search form
Search this website...
Intermediate
Upper-intermediate
FCE
CAE
Writing (FCE/CAE)
DOs and DONTs
Useful words & phrases
fce - essay
fce - article
fce - informal email/letter
fce - formal email/letter
fce - report
fce - review
cae - essay
cae - informal letter/email
cae - formal letter/email
cae - proposal
cae - report
cae - review
Grammar notes
Home | Contact | About me
Dear Parent/Guardian:
I have enclosed the application for campership funds that you have requested. I am
pleased that you want the wonderful experience of summer camp for your child. It truly is
an experience that lasts a lifetime.
Please fill out the campership form completely. Incomplete forms will be returned which
will delay our ability to review your application.
Please note:
• All fields must be completed.
• To properly answer the question on page two of the application which asks for the
gross annual income of the household, please provide an estimate of your total
income for 2017.
• A Federal Income Tax form and pay stub must be submitted to complete your
application. If you are unable to provide one or both of these items, please send us
something in writing stating why they are unavailable for submission.
• If you have special circumstances please include a letter with your application.
We have limited funds and strive to distribute them fairly. The more you contribute, the
more children we can bring to camp.
This is only an application. Acceptance into camp is pending a review of each application.
We have reserved spaces for campership applicants, but space is limited. Mail your form
to:
YMCA Camp Woodstock
42 Camp Road
Woodstock Valley, CT 06282
Sincerely,
Anthony Gronski
Executive Camp Director
English Language Help Desk
A webpage about the correct use of English
Skip to content
HOME
GRAMMAR
PUNCTUATION
WORDS
STYLE
FAQ
USEFUL LINKS
CONTACT
How to write business letters
By Marina Pantcheva
SALUTATION
The salutation is an important part of a letter. The choice of the right salutation depends on whether you know the person you are writing to and how formal your relationship is.
Very formal (for official business letters)
To Whom It May Concern: Use only when you do not know to whom you must address the letter, for example, when writing to an institution.
Dear Sir/Madam, Use when writing to a position without having a named contact.
Dear Mr Smith, Use when you have a named male contact.
Dear Ms Smith, Use when you have a named female contact; do not use the old-fashioned Mrs.
Dear Dr Smith, Use when writing to a named doctor.
Dear Prof Smith, Use when writing to a named professor.
Dear Xu Li, Type the whole name when you are unsure of the recipient's gender.
Less formal but still professional (business letters)
Dear colleagues, Use when writing to a group of people.
Dear Mary, Use when writing to a named female.
Dear John, Use when writing to a named male.
Informal (personal letters)
These salutations should be used with people you are close to, as they might offend others.
Hello guys, Use when writing to a group of people you know very well.
Hi, Use when writing to one or more people you know very well.
There should be a comma after the salutation and a colon after "To Whom It May Concern".
No full stop is needed after Mr, Ms, and Dr.
The form Mrs is outdated.
Avoid the exclamation (!) in salutations.
STARTING YOUR LETTER
There two ways in which business letters usually start: they make reference to a previous contact, for example, phone conversation, meeting, previous mail correspondence; or they are the first contact with the recipient.
Making reference to previous contact
I am (we are writing) regarding
your inquiry about …
our phone conversation …
In reply to your request …
Thank you for contacting us.
Contacting the recipient for the first time
I am (we are) writing to
inform you that …
confirm …
enquire about …
complain about …
I am contacting you for the following reason.
I recently heard about … and would like to …
MAKING A REQUEST
We would appreciate it if you would …
I would be grateful if you could …
Could you please send me …
Could you possibly tell us …
It would be helpful if you could send us …
GIVING GOOD NEWS
We are pleased to announce that …
I am delighted to inform you that …
GIVING BAD NEWS
We regret to inform you that …
I'm afraid it would not be possible to …
Unfortunately we are unable to …
After careful consideration we have decided …
ENDING YOUR LETTER
Enclosures
Please find enclosed (for letters)
Please find attached (for emails)
Offering future assistance
If you require more information, please let us know.
Please do not hesitate to contact us if you need any further assistance.
Referring to future contact
I am looking forward to hearing from you soon.
We are looking forward to meeting you on 21 January/in Tromsø.
We would appreciate your reply at your earliest convenience.
The closing salutation must match the opening salutation and the overall tone of the letter. Choose one of the following closing lines depending on the formality of the salutation.
Very formal
Your sincerely,
Sincerely yours,
Respectfully, Use when you've started with Dear Sir/Madam or To Whom It May Concern.
Sincerely, Use when you've started with Dear + name.
Less formal but still professional
Kind regards,
Warm regards,
Regards, not too formal but businesslike
Best wishes, even less formal
Informal
Best,
Hugs,
Cheers, Use with friends and colleagues you feel close to.
Print Friendly, PDF & Email
LEAVE A REPLY
Your email address will not be published. Required fields are marked *
Name *
Email *
Website
Save my name, email, and website in this browser for the next time I comment.
Proudly powered by WordPress. Theme: Coraline by WordPress.com.
posted by Isaac Hobart at 12:36 PM
Post a Comment
<< Home
View my complete profile
0 Comments:
Post a Comment
<< Home